Customer Reviews

Customer Reviews

We pride ourselves on our high customer service

But don't just take our word for it, read our customer reviews below.

Ian C
Purchased an A4 Quattro TFSI . DTC preparation and purchasing experience was smooth and professional. The car experience some minor issues just after purchase beyond control of DTC . These were corrected locally to us with full support from Tom at DTC . Many thanks for all your support. Highly recommended.
Very friendly, no hassle,left me to look around,greats communication throughout,...made partying with money very very easy.grat people, good selection of cars, great quick and easy to deal with..
Louise S
Purchased my focus Rs from derby trade cars. No pushy salesman and was an absolute pleasure dealing with them . Thanks to Tom will definitely use this company again
Just wanted say the experience dealing with Andrew and Simon at Derby Trade Cars was very pleasant and professional, i put a deposit on the car and when i went to purchase all was as described, i transfered funds while on site and even though the monies had not reached their account they let me take the car as i was in a rush to get to a meeting that evening. I would definately recommend and will be using them again when i change my wife's car, Thanks Gents
Laurie D
I have never purchased a car sight unseen before until my purchase of a magnificent BMW Z4 3ltr from DTC, due to travel distance from my home address. Despite several delays, in fact about 12 days, Megan dealt with me in a positive and professional manner, and made the process go smoothly. The company also recognised the frustration caused by the delays and provided a full tank of petrol upon collection. I have not been disappointed with the car, especially the nearly new quality of the bodywork of an 8yr old car and it helped to have only 29,217 miles on the clock; quality product. An issue arose of a faulty rear light unit needing full replacement of the unit. Mutual financial agreement was immediately agreed with Andrew to fully replace the unit despite the fact that I did not take out a paid warranty. The sales process, and after sales process provided by Megan has been excellent, and the goodwill shown by Andrew is a credit to his Company. Highly recommend.
Today I purchased an Audi A1 from Derby Trade Cars. Thank you very much to Tom, who was very friendly and helpful. He was able to provide me with information I needed and was willing to answer my questions. The Audi I bought today is my first car, and with no experience of the process Tom made the experience very easy and was very efficient. He explained everything to me without making it too complicated. I would recommend Derby Trade Cars as the service was very professional and I am really happy with my new car.
Arrived not knowing what to expect. My wife and I spoke with Tom and he actually spoke to both of us. Tom was polite, friendly he listened to me and my questions and he explained his honest thoughts about different models of cars owning and driving them. We both appreciated just how friendly and patient he was. Tom gave us keys to different vehicles and a test drive wasn\'t a problem. Nothing was too much trouble. I would highly recommend speaking with Tom and I wouldn\'t hesitate in recommending Tom and Derby Trade to my friends and family. Toms advice and knowledge of vehicles is excellent he is very professional.
Nick George
Bought a Jaguar XF. Great Company to deal with
Faisal A. in London
Purchased my RS3 from Derby Trade Cars and I must say the service was excellent and staff were very welcoming and friendly ! I would highly recommend to all.
Andrew and team, Many thanks for your excellent service with regards to my purchase of the Audi RS3 - my second Audi RS from yourselves. You guys have clearly done very well over the past 12 years having achieved what you have and it is a tribute to all of you for this."
You excelled in every way possible way I could imagine and helped me obtain and purchase this car by over coming some very difficult and tricky circumstances.
I can't thank you guys enough for your professionalism and extreme hard work and dedication.
I will definitely be returning and recommend all to visit Andrew and his team at Derby Trade Cars.
Alistair P
Just purchased a honda from DTC. Delt with Andrew most of the time. Was very good with communication and information. Completely accommodated my needs and requirements. On the viewing day I was handed over to Tom, no sales pitch or messing, listened to my needs, understood my request and delivered. Both have been very helpful. I found the website professionally done, brilliant with the online chat. Thank you derby trade cars for a simple, hassle free and pleasant transaction.
Jake G
Great service Andrew helped me out had a great telephone conversation with him on buying the car very pleased with the car would go back in the future thank you
Steve White
Great service Andrew who helped me out was great nice friendly and very helpful will definitely go to see them in the future .
Thomas R from Glasgow
Fantastic customer service - trustworthy people
Would recommend these guys to anyone. Buying a car situated in Derby - from Glasgow - could be a risky business - but from my first contact it was obvious that they could be trusted 100%. Delighted with the car - delighted with the customer service - 5 out of 5 Happy to recommend these guys to anyone. - Andrew and Steven could not have been more helpful. No high pressure sales - just great customer service
Jason H From Cannock Projects manager
From the first call with Andrew at DTC to the time I picked my, Range Rover Sport SDV6 HSE Black in Grey 2013 reg. He was friendly, professional and not like other sale men, where they are on top of you as soon as you walk on the fore court. He let me look over the car on my own for about ten minutes which I liked, He ask if there was anything he could help with. We went for a test drive and found the car to be very smooth and comfortable. Went back to talk figures, I went away to think about the good offer but later that day I put deposit down. We arrange to collect the following week. This is the furthest I have travelled to buy I car and it was worth it. I would highly recommend DTC to buy a top quality car. Thank you ANDREW
Simon B
From the first call to driving my new car away each step was handled with a high level of professionalism and care. Nothing seemed too much trouble, no question or query went unanswered. Very pleased with the car and would highly recommend DTC to anyone who asks. Thank you Tom.
Mark West
Saw a Nissan on EBay and did an online credit application which was simple and straightforward, had a call the next day to say it was accepted. Saw the car and asked for a little niggle to be sorted which they dealt with very well. Collection was easy, great experience, thoroughly recommend.

First time I have bought a car from DTC, and it was an excellent experience. From making my initial first enquiry about the Mini Clubman Cooper S, to picking up the keys & driving away, I was dealt with by Megan whose customer service was second to none. Kept me in the loop with regards when Mini would be ready, and any issues that popped up during the purchase were sorted in no time at all. Worth the journey up the M42 anytime! Thanks again. :-)
Stephen Abbott
I've dealt with a number of Prestige Car Showrooms and so am very familiar with the process and what to expect. Recently I dealt with an entirely separate garage where I experienced an awful service and deliverance, leaving me underwhelmed with my purchase. I've always liked the range of vehicles at Derby Trade Cars and often window shopped, so when I noticed they had an Audi RS3 in stock I immediately enquired and begun dealing with Megan. She was extremely helpful with finding me the right finance deal at the best rate rather than just trying to get a sale. She went above and over expectations, calling me outside of working hours while she compared finance proposals. I was more than happy to take delivery of a car such an immaculate RS3, knowing that I too had been given a good price for my trade in, plus 12 months warranty and breakdown free. My faith has been restored in the used car market thanks to Derby Trade Cars and I would recommend them to anyone. Thanks again DTC!
Saulius G
Just bought a Porsche Cayenne, dealt with Andrew - absolutely excellent service. I was bombarding him personally with messages on WhatsApp and always had a quick response. All paperwork got sorted very quickly and actual part exchange/ purchase took less than two hours which is really impressive. I am more than happy with my new car and definitely will contact Derby Trade Cars when looking for a new car in the future.
Jacqueline P

Love my Range Rover evoque , dealt with Tom , good price , smooth transaction, great customer service , would definitely take the 3 hour journey to buy from again !!
Mr Steven J Fox

Hgv Driver from Doncaster I bought a Range Rover Evoque Dynamic in red from Derby Trade Cars and I must say it's the best car I've ever bought. I did mess Andrew around a lot but he was very patient and helpful all the way through, their service was excellent, always there for you either in person or by phone, I did have to travel a fair way but the end product made all worth the while cheers everyone
Heating engineer, London. Audi S3 sportback 2010. I would like to say how happy I am with the vehicle I purchased from derby trade cars. The whole process was handled efficiently and smoothly by Andrew who was extremely professional but also friendly and at no time pushy, when I arrived to view vehicle I was given keys and allowed time to have a good look around, and not at any time did I feel pressured, which I cannot stand!! Would highly recommend and will no doubt be back again in the future 10/10
Louise & Stuart
After being let down by another dealership in wales Derby trade cars couldn't do enough for us, we started with texts to Andrew quite late on the Saturday night and finished driving away with a BMW X5 on the Sunday, both Andrew and Megan were fantastic, we travelled up from Brighton and arrived at 3:30 and even though they close at 4pm Megan seemed more than happy to be going through everything with at 4:30. I love my new car and can\'t thank them enough for their help.
Hash Hussain
Derby Trade Cars are amazing prompt car dealers with no added pressure what so ever when purchasing a car. I recently bought my BMW 640d from them and had to take it away same day as the advertisement was accurate and the car was in immaculate condition. Thanks to Simon I am a very happy customer and will surely be returning to them in the near future as for their outstanding customer service. Highly recommended dealers don't even waste your time going elsewhere. Thanks to Derby Trade Cars and the crew.
Troy diamond
Very courteous and very polite no pressure in buying the car. Turned up give us the key is left alone to look round the car . Very professional and excellent service
Emily H
Great service from Derby Trade Cars, especially Andrew. He was very professional and polite and not at all pressurising. Totally impressed with the service and my car. I would definitely recommend!
J.Wilson, Director, Northern Ireland,
I recently bought an Audi RS6 off Derby Cars, and found the whole transaction pleasant and hassle free. As I was in Northern Ireland the sales man, Andrew, Walked me around the car over the phone explaining its condition etc, and took a holding deposit to secure the car, when I flew over to view the car I was given the keys and told to take as long as I wanted to look around it, no pressure was added, any questions I had where answered to the best of Andrews ability and any concerns I had where dealt with straight away. I can highly recommend these guys. thanks
This trader is brilliant. There was no pressures from the sales team - the first thing we were asked was if we would like a hot drink! No pressure approach, and very welcoming. The team answered questions via the internet chat prior to visiting and even by text - none of this constant badgering like you get with some big firms. I would definitely recommend them!
Simon S
A very pleasant, clear, confident, no nonsense & no pressure experience from purchasing my new vehicle.I found a vehicle I was interested in on the internet at Derby Trade Cars, I asked questions over email as I am quite busy at work & with our horses, so found this way suited me, most car dealers don't even answer let alone virtually sort out everything bar me viewing the car, so found this a breeze. I am quite a straight person myself so also found it nice to be dealt with straight also. Couldn't be happier with the car, service & finance deal, thank you Andrew. Excellent service, prompt correspondence, no nonsense,clear & straight dealing. Very happy with my car purchase right from my first email question to pulling out of the gates with my new motor. Most car dealers don't even respond to emails, Andrew at Derby Trade Cars managed to virtually sort out my full deal bar me viewing the motor, which turned out to be everything he had promised. Will definitely recommend & use again in the future. Thanks
Emma & John H
Aerospace engineer from Portsmouth, chuffed to nuts with his stunning black Suzuki GSXR ... 1st time I've bought from DTC & I can't recommend them highly enough! From the tentative inquiry my wife made about arranging transport & Andrew's helpful reply within minutes late one evening, to the final purchase of my motorbike, I am grinning with the pure pleasure dealing with this firm gave me. A shining example of just how customer service should be, alongside a great buy of a bike for a good price too. Well done to the team, you are a superb ad for your professional, friendly company. Put my mind at ease & happy I trusted in them. Excellent company, couldn't do enough to help me purchase my Suzuki GSXR, with minimum fuss & smooth comms. Even arranged transport from Derby to Portsmouth without hesitation & all at great value. I highly recommend Derby Trade Cars, Andrew especially but the rest of the team too, as they gave me a faultless service and were happy, quite literally, to go the extra mile. A very professional firm, friendly & patient at all times. Cheers all & best wishes for your continued success as a business!
Vic. D
As a Forensic & Security Consultant situated in Merseyside, I need a very reliable vehicle. Derby Trade Cars (DTC) have supplied me with 2 cars, my recent purchase was Land-Rover Discovery HSE. As usual I received excellent service and support in changing and purchasing my vehicles. I highly recommend DTC, for there reliable service, rapid response and for going the extra mile.
Alan T
4th time repeat customer.
This is the 4th time i've been back to them for a vehicle and as usual it was a quick and pleasant experience from very friendly and helpful group of people, nothing is too much trouble and being on first name terms it really is like dealing with family. Thanks again guys for a really easy experience.
John Kerr
Very good
Very friendly and helpful, it was a pleasure to buy a car from them
First class service thank you so much guys, what a car you sold me, thank you
Neil C
Fantastic!! extremely dilligent workforce
Just purchased an RS4 of these guys and I couldn't be happier with the service, from start to finish it was first class. I was unfortunate enough to experience a breakdown an hour into my journey away from the garage but this is the point where I was really impressed. Andrew Simon and Tom I thank you all for your dilligent efforts to have me back in the road in 24 hours. There's not enough room to go into the detail I'd like in here but basically Andrew spent his day off taking my car to Audi and running round Derby for spare parts, as were the other chaps by means of phone calls etc. At any point a used car can experience electrical problems, it's how people deal with it and really really impressed with these guys, second to none. The very first thing offered was a full refund I may add but I fully understand issues can occur anytime. This issue would not have come up in any checks. Guys you should be proud of the business you run there, very few about as good as you. Cheers NC
Mr M N Parker
Excellent, professional service. Car exactly as advertised and the aftersales exceeded expectations. It makes a change to find an honest car dealer. I thoroughly recommend Derby Trade Cars and will use them in the future
Mr Owen
Found the Jag XF on Autodrader and contacted Andrew who was very helpful and informative and also arranged finance very quickly indeed. The car was exactly as advertised on Auto Trader, an important fact as I had a long drive from North Wales to view. Many thanks car is awesome.
Mark P -
A refreshingly honest car dealer.
A refreshingly honest car dealer. The car was as exactly as described and the sales and aftersales experience was refreshingly straightforward. I thoroughly recommend Derby Trade Cars and will use them the next time I change my car.
Steve Cardie (Company Director)
We purchased a Range Rover Vogue from DTC. The experience from first telephone conversation to purchase was an absolute pleasure. Andrew & the team were professional, answered all questions with knowledge & honesty and therefore gave us every confidence to purchase. We will definitely be returning to DTC and will recommend to family, friends & colleagues. Steve Cardie (Company Director)
Peter Wylie
Just bought my Nissan Cube and thrilled to bits. Very helpful and trusting experience. Thanks guys.
Philip Laver - Volvo XC60
Your service was excellent in every way. The Salesman, Andrew gave us all the relevant information - so necessary since we live 200 miles away. He prepared us well with a full accurate description over the phone and when we arrived to inspect the vehicle found that his description matched 100% what he had told us verbally. He took us through the sale stage by stage and was so efficient. I cannot speak too highly of the treatment we received. An excellent service and a first class salesman in Andrew.
Mr Roe
This is my third car I've purchased of Derby Trade Cars. Andrew has helped me all the time and very grateful for all he has done and all the team too. I like that they treat everyone the same. Always offer a drink, let you look around the car in peace and if there's anything you need just ask. The service the offer is perfect! Would really recommend anyone to go a buy a car from them. Thanks once again
Paul S - Excellent service with a smile

First class , friendly service . Completely hassle free and very professional. They did exactly what they said they would do. I have recommended Derby Trade Cars to a number of friends and colleagues. I will certainly go back to Derby Trade Cars as my first port of call.
Dean - Derby
Really good experience buying a car. This is another car I've purchased from Derby trade cars. Really help full go that extra mile for you. If I had loads of money I would be buying there more expensive range. Andrew has helped me every time. I would recommend anyone to buy a car from them
Russell K Audi A5
Brought a Audi A5 tdi coupe quattro,2014 the car is spot on it was all round pleasant sale.One of the sale guys opened up earlier so I could pick my car up & get to work & yes I would recommend them.
The only place for Your next car....!!
Without a doubt the team at Derby Trade Cars are the best used car dealers I have used in 20 years. I am a repeat customer which says a lot. Simon, Andrew and Tom are fantastic people not just car salesmen. They are genuine guys and will do everything to help you get the right car at the right price. They handpick their cars and all the cars are priced better than any other dealership. Massive savings over main dealer used cars like BMW Audi or VW. Their selection of cars suits every pocket from 5000 to 55000. I have part exchanged three cars with Simon already and he has looked after me. Gave me far more for my part ex's than any other dealer would. Looking forward to my next choice of car from Derby Trade Cars.
Vic Donaldson
I found the web-site to be really great, easy to use and you can get where you want with guidance. I purchased a car from Derby Trade Cars (DTC), because the sales staff were helpful, friendly, they knew their tech details on the product. There was no overselling, just an introduction to the range of products available, which came with a lot of advice.
I will and have already highly recommended DTC to several people, stating, "you've tried the rest now try the best" great staff and a great Company.
Steve T.
Thanks Andy for sorting finance, thanks Tom for sorting car and paperwork on Saturday even though technology let us down for a bit, you sorted it never travelled for a car, well worth the 2hr journey well pleased with me jaguar highly recommend Derby Trade Cars, thanks for your professional services thanks steve
Ousman Colley
I wish to take this great opportunity and time to thank all the wonderful staff of Derby Trade Cars especially Andrew with your professional and kindness for always being so helpful to the Customers. My CHRYSLER was broken while Andrew was on his holidays but Andrew didn't waste no time to offered me all the supports and help I needed to get my car fixed. I really want to thank you so much for your outstanding help as you are just one of a kind.
Mick & Debra Vry
My wife purchased an Evoque, the whole deal was done over the phone, including the value of my P/X, it was so easy to deal with Andy start to finish, great company to deal with. No pressure salesman, just good honest dealers, A visit to there forecourt it a must, top quality company and top people.
Bryan and Shirley Jefferies

Our visit to Derby Trade Cars was a most pleasant and friendly experience, we are not local and travelled 1 1/2 hours to Derby and were greeted immediately by Megan who welcomed us with coffee she was polite and courteous throughout on both of our visits, we were not pressured in any way and she dealt with all questions and queries we had. Collecting our new vehicle was also a pleasurable experience, we would certainly recommend anyone to make a visit as the range of vehicles and service is first class
David James
Dealing with Derby Trade Cars and Megan in particular was a delightful experience. I wasn't quite sure what to expect looking at the forecourt but the whole "Buy a Car" thing was handled professionally and friendly. Even though the car that I bought was surrounded by cars costing up to 5 times as much I was made to feel special and valued which I appreciated as this was the most expensive car I have ever bought.
Hywel Williams
Well presented Mercedes CLS. Polite and professional service (Tom and Megan). Would buy from you again.
P Marcuelo
Very happy with my purchase from Derby Trade Cars. I dealt with Megan who had a friendly and relaxed selling approach. They were helpful and professional. Everything was conducted swiftly and smoothly.
Stephen D

Relaxed with no pressure.
Derby Trade cars I found to be friendly,helpful with no pressure to buy. This was my first high powered sports car with higher mileage than I would like .However the car looked in excellent condition with a very good service history,which gave me the confidence to buy. I have had the car two months now, very happy with it. The Battery failed after one month which is about right for an eight year old car. But they was happy to replace it without charge. So thank you DTC. I might be back for an up grade in years to come?
Mr & Mrs Davenport - Derby

8 cars and counting!
I've bought 8 cars over the last few years from Derby Trade cars - that says it all!
Neil Bennett

Five Star
Very very helpful company. Great website that tells you all you need to know. All the vehicles are in pristine condition. Couldn't be more helpful Will definitely be giving these a call in 3 years time for an upgrade
Pam pryce
Derby Trade Car offer a positive, respectful, upfront and professional experience . Our sale representative manner and attitude was very impressive, they were very experience and knowledgable about their jobs

The staff are helpful and friendly, i would recommend Derby Trade Cars to anyone their professional approach is outstanding.
Tom B

Fantastic simple and easy was a pleasure
Such a friendly helpful team at Derby trade cars I had a really great friendly guy called Andrew help buy my new Audi A6 it was a pleasure he sorted everything out quickly and thoroughly and just made the whole process easy 100% recommendation And Andrew your a great credit to the company
Alan T

Excellent experience in search of a car.
A great team of knowledgeable people who could not do enough to assist and help with any query put to them, with a fantastic selection of sports and prestige vehicles, a real MUST when searching for a used vehicle.
Wendy And Stephen S

Excellent customer experience
Firstly my husband spoke to Andrew over the phone who was very helpful and knowledgeable . Drove down early next day and I'm rush hour in Derby a place we don't know and got completely lost had to ring dealership and Simon directed us to their garage , once there we were treated with professionalism from Simon he answered all our questions and spent many hours making sure we were happy with every thing . They have a forecourt full of lovely prestige cars and 4 by 4s all AA approved and certified so you can be confident with your purchase , came away with exactly what we wanted give them a visit we appreciate going the extra mile .
Ousman C - Chrysler 300c

I'm very well satisfied with the service
I have received one of the most greatest service from Derby Trade and I am so so much delighted with every assistance and support being given to me by their wonderful staffs especially Andrew.Keep it up with your greatest services.
Mr P Hoyle - Derby
I recently have purchased an A6 black edition Audi from Derby trade cars, I was very impressed with the way the they conducted the business of selling me my car, Andrew, with whom I conducted business with, was extremely helpful, gave me very detailed instruction on the many extras in the car, it was done calmly and professional and at no point did I feel like I was under pressure to buy, the decision was entirely mine and felt confident in the product I was buying, although it may be a smaller firm the cars are of a very high standard. It's well worth a visit if your looking for that something special in your cars, thank you Derby Trade Cars