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Customer Reviews

Customer Reviews

We pride ourselves on our high customer service

But don't just take our word for it, read our customer reviews below.

Natalie Dale
Customer Review
Hi Megan just purchased a Mercedes A Class today and we wanted to say how thrilled and pleased we are both with the way we were greeted and with the car itself. It's been a pleasure dealing with you Megan your approach to customers service is second to none. The car drove perfectly back to Stoke. We will have no hesitation in recommending Derby Trade Cars. Thanks again, Nat and Rob Dale. Stoke on Trent
Shaun & sue
Customer Review
Big thankyou to megan for taking care of us. Highly recommend
Matt Young
Customer Review
Cannot thank Simon and the team enough for helping me find my new pride and joy and for making the process so quick and easy. Given the COVID19 lock down it was great to find a company offering contactless sales and free delivery. Took just a few days to agree PX and arrange delivery to my door. Would definitely recommend Derby Trade Cars to others and would certainly use again when it comes to my next car. Thanks guys
Customer Review
purchased a mercedes e class estate lovely car great people to deal with this my third deal with derby trade cars and wont be my last their cars are among the best in derby thanks to simon and his team
Derwayne Mitchell
Customer Review
Just brought my Audi RS4 from derby trade cars. I would just like to thank Tom and team for the experience. They was very friendly and helpful I would definitely recommend them to anyone.
Customer Review
Just to note excellent customer service from Megan, efficient and friendly and helped me to get a good deal. Brilliant car and made car buying less stressful. Thanks very much.
Customer Review
Very friendly, no hassle,left me to look around,greats communication throughout,...made partying with money very very easy.grat people, good selection of cars, great quick and easy to deal with..
Customer Review
Just wanted say the experience dealing with Andrew and Simon at Derby Trade Cars was very pleasant and professional, i put a deposit on the car and when i went to purchase all was as described, i transfered funds while on site and even though the monies had not reached their account they let me take the car as i was in a rush to get to a meeting that evening. I would definately recommend and will be using them again when i change my wife's car, Thanks Gents
Laurie D
Customer Review
I have never purchased a car sight unseen before until my purchase of a magnificent BMW Z4 3ltr from DTC, due to travel distance from my home address. Despite several delays, in fact about 12 days, Megan dealt with me in a positive and professional manner, and made the process go smoothly. The company also recognised the frustration caused by the delays and provided a full tank of petrol upon collection. I have not been disappointed with the car, especially the nearly new quality of the bodywork of an 8yr old car and it helped to have only 29,217 miles on the clock; quality product. An issue arose of a faulty rear light unit needing full replacement of the unit. Mutual financial agreement was immediately agreed with Andrew to fully replace the unit despite the fact that I did not take out a paid warranty. The sales process, and after sales process provided by Megan has been excellent, and the goodwill shown by Andrew is a credit to his Company. Highly recommend.
Customer Review
Today I purchased an Audi A1 from Derby Trade Cars. Thank you very much to Tom, who was very friendly and helpful. He was able to provide me with information I needed and was willing to answer my questions. The Audi I bought today is my first car, and with no experience of the process Tom made the experience very easy and was very efficient. He explained everything to me without making it too complicated. I would recommend Derby Trade Cars as the service was very professional and I am really happy with my new car.
Nick George
Customer Review
Bought a Jaguar XF. Great Company to deal with
Faisal A. in London
Customer Review
Purchased my RS3 from Derby Trade Cars and I must say the service was excellent and staff were very welcoming and friendly ! I would highly recommend to all.
Andrew and team, Many thanks for your excellent service with regards to my purchase of the Audi RS3 - my second Audi RS from yourselves. You guys have clearly done very well over the past 12 years having achieved what you have and it is a tribute to all of you for this."
You excelled in every way possible way I could imagine and helped me obtain and purchase this car by over coming some very difficult and tricky circumstances.
I can't thank you guys enough for your professionalism and extreme hard work and dedication.
I will definitely be returning and recommend all to visit Andrew and his team at Derby Trade Cars.
Alistair P
Customer Review
Just purchased a honda from DTC. Delt with Andrew most of the time. Was very good with communication and information. Completely accommodated my needs and requirements. On the viewing day I was handed over to Tom, no sales pitch or messing, listened to my needs, understood my request and delivered. Both have been very helpful. I found the website professionally done, brilliant with the online chat. Thank you derby trade cars for a simple, hassle free and pleasant transaction.
Jake G
Customer Review
Great service Andrew helped me out had a great telephone conversation with him on buying the car very pleased with the car would go back in the future thank you
Steve White
Customer Review
Great service Andrew who helped me out was great nice friendly and very helpful will definitely go to see them in the future .
Thomas R from Glasgow
Customer Review
Fantastic customer service - trustworthy people
Would recommend these guys to anyone. Buying a car situated in Derby - from Glasgow - could be a risky business - but from my first contact it was obvious that they could be trusted 100%. Delighted with the car - delighted with the customer service - 5 out of 5 Happy to recommend these guys to anyone. - Andrew and Steven could not have been more helpful. No high pressure sales - just great customer service
Jason H From Cannock Projects manager
Customer Review
From the first call with Andrew at DTC to the time I picked my, Range Rover Sport SDV6 HSE Black in Grey 2013 reg. He was friendly, professional and not like other sale men, where they are on top of you as soon as you walk on the fore court. He let me look over the car on my own for about ten minutes which I liked, He ask if there was anything he could help with. We went for a test drive and found the car to be very smooth and comfortable. Went back to talk figures, I went away to think about the good offer but later that day I put deposit down. We arrange to collect the following week. This is the furthest I have travelled to buy I car and it was worth it. I would highly recommend DTC to buy a top quality car. Thank you ANDREW
Simon B
Customer Review
From the first call to driving my new car away each step was handled with a high level of professionalism and care. Nothing seemed too much trouble, no question or query went unanswered. Very pleased with the car and would highly recommend DTC to anyone who asks. Thank you Tom.
Mark West
Customer Review
Saw a Nissan on EBay and did an online credit application which was simple and straightforward, had a call the next day to say it was accepted. Saw the car and asked for a little niggle to be sorted which they dealt with very well. Collection was easy, great experience, thoroughly recommend.
Customer Review

First time I have bought a car from DTC, and it was an excellent experience. From making my initial first enquiry about the Mini Clubman Cooper S, to picking up the keys & driving away, I was dealt with by Megan whose customer service was second to none. Kept me in the loop with regards when Mini would be ready, and any issues that popped up during the purchase were sorted in no time at all. Worth the journey up the M42 anytime! Thanks again. :-)
Stephen Abbott
Customer Review
I've dealt with a number of Prestige Car Showrooms and so am very familiar with the process and what to expect. Recently I dealt with an entirely separate garage where I experienced an awful service and deliverance, leaving me underwhelmed with my purchase. I've always liked the range of vehicles at Derby Trade Cars and often window shopped, so when I noticed they had an Audi RS3 in stock I immediately enquired and begun dealing with Megan. She was extremely helpful with finding me the right finance deal at the best rate rather than just trying to get a sale. She went above and over expectations, calling me outside of working hours while she compared finance proposals. I was more than happy to take delivery of a car such an immaculate RS3, knowing that I too had been given a good price for my trade in, plus 12 months warranty and breakdown free. My faith has been restored in the used car market thanks to Derby Trade Cars and I would recommend them to anyone. Thanks again DTC!
Saulius G
Customer Review
Just bought a Porsche Cayenne, dealt with Andrew - absolutely excellent service. I was bombarding him personally with messages on WhatsApp and always had a quick response. All paperwork got sorted very quickly and actual part exchange/ purchase took less than two hours which is really impressive. I am more than happy with my new car and definitely will contact Derby Trade Cars when looking for a new car in the future.
Jacqueline P
Customer Review

Love my Range Rover evoque , dealt with Tom , good price , smooth transaction, great customer service , would definitely take the 3 hour journey to buy from again !!
Mr Steven J Fox
Customer Review

Hgv Driver from Doncaster I bought a Range Rover Evoque Dynamic in red from Derby Trade Cars and I must say it's the best car I've ever bought. I did mess Andrew around a lot but he was very patient and helpful all the way through, their service was excellent, always there for you either in person or by phone, I did have to travel a fair way but the end product made all worth the while cheers everyone
Customer Review
Heating engineer, London. Audi S3 sportback 2010. I would like to say how happy I am with the vehicle I purchased from derby trade cars. The whole process was handled efficiently and smoothly by Andrew who was extremely professional but also friendly and at no time pushy, when I arrived to view vehicle I was given keys and allowed time to have a good look around, and not at any time did I feel pressured, which I cannot stand!! Would highly recommend and will no doubt be back again in the future 10/10
Louise & Stuart
Customer Review
After being let down by another dealership in wales Derby trade cars couldn't do enough for us, we started with texts to Andrew quite late on the Saturday night and finished driving away with a BMW X5 on the Sunday, both Andrew and Megan were fantastic, we travelled up from Brighton and arrived at 3:30 and even though they close at 4pm Megan seemed more than happy to be going through everything with at 4:30. I love my new car and can't thank them enough for their help.
Hash Hussain
Customer Review
Derby Trade Cars are amazing prompt car dealers with no added pressure what so ever when purchasing a car. I recently bought my BMW 640d from them and had to take it away same day as the advertisement was accurate and the car was in immaculate condition. Thanks to Simon I am a very happy customer and will surely be returning to them in the near future as for their outstanding customer service. Highly recommended dealers don't even waste your time going elsewhere. Thanks to Derby Trade Cars and the crew.
Troy diamond
Customer Review
Very courteous and very polite no pressure in buying the car. Turned up give us the key is left alone to look round the car . Very professional and excellent service
Emily H
Customer Review
Great service from Derby Trade Cars, especially Andrew. He was very professional and polite and not at all pressurising. Totally impressed with the service and my car. I would definitely recommend!
J.Wilson, Director, Northern Ireland,
Customer Review
I recently bought an Audi RS6 off Derby Cars, and found the whole transaction pleasant and hassle free. As I was in Northern Ireland the sales man, Andrew, Walked me around the car over the phone explaining its condition etc, and took a holding deposit to secure the car, when I flew over to view the car I was given the keys and told to take as long as I wanted to look around it, no pressure was added, any questions I had where answered to the best of Andrews ability and any concerns I had where dealt with straight away. I can highly recommend these guys. thanks