Customer Reviews

Customer Reviews

We pride ourselves on our high customer service

But don't just take our word for it, read our customer reviews below.

Louise & Stuart
After being let down by another dealership in wales Derby trade cars couldn't do enough for us, we started with texts to Andrew quite late on the Saturday night and finished driving away with a BMW X5 on the Sunday, both Andrew and Megan were fantastic, we travelled up from Brighton and arrived at 3:30 and even though they close at 4pm Megan seemed more than happy to be going through everything with at 4:30. I love my new car and can\'t thank them enough for their help.
Hash Hussain
Derby Trade Cars are amazing prompt car dealers with no added pressure what so ever when purchasing a car. I recently bought my BMW 640d from them and had to take it away same day as the advertisement was accurate and the car was in immaculate condition. Thanks to Simon I am a very happy customer and will surely be returning to them in the near future as for their outstanding customer service. Highly recommended dealers don't even waste your time going elsewhere. Thanks to Derby Trade Cars and the crew.
Troy diamond
Very courteous and very polite no pressure in buying the car. Turned up give us the key is left alone to look round the car . Very professional and excellent service
Emily H
Great service from Derby Trade Cars, especially Andrew. He was very professional and polite and not at all pressurising. Totally impressed with the service and my car. I would definitely recommend!
J.Wilson, Director, Northern Ireland,
I recently bought an Audi RS6 off Derby Cars, and found the whole transaction pleasant and hassle free. As I was in Northern Ireland the sales man, Andrew, Walked me around the car over the phone explaining its condition etc, and took a holding deposit to secure the car, when I flew over to view the car I was given the keys and told to take as long as I wanted to look around it, no pressure was added, any questions I had where answered to the best of Andrews ability and any concerns I had where dealt with straight away. I can highly recommend these guys. thanks
S.Pashley
This trader is brilliant. There was no pressures from the sales team - the first thing we were asked was if we would like a hot drink! No pressure approach, and very welcoming. The team answered questions via the internet chat prior to visiting and even by text - none of this constant badgering like you get with some big firms. I would definitely recommend them!
Simon S
A very pleasant, clear, confident, no nonsense & no pressure experience from purchasing my new vehicle.I found a vehicle I was interested in on the internet at Derby Trade Cars, I asked questions over email as I am quite busy at work & with our horses, so found this way suited me, most car dealers don't even answer let alone virtually sort out everything bar me viewing the car, so found this a breeze. I am quite a straight person myself so also found it nice to be dealt with straight also. Couldn't be happier with the car, service & finance deal, thank you Andrew. Excellent service, prompt correspondence, no nonsense,clear & straight dealing. Very happy with my car purchase right from my first email question to pulling out of the gates with my new motor. Most car dealers don't even respond to emails, Andrew at Derby Trade Cars managed to virtually sort out my full deal bar me viewing the motor, which turned out to be everything he had promised. Will definitely recommend & use again in the future. Thanks
Emma & John H
Aerospace engineer from Portsmouth, chuffed to nuts with his stunning black Suzuki GSXR ... 1st time I've bought from DTC & I can't recommend them highly enough! From the tentative inquiry my wife made about arranging transport & Andrew's helpful reply within minutes late one evening, to the final purchase of my motorbike, I am grinning with the pure pleasure dealing with this firm gave me. A shining example of just how customer service should be, alongside a great buy of a bike for a good price too. Well done to the team, you are a superb ad for your professional, friendly company. Put my mind at ease & happy I trusted in them. Excellent company, couldn't do enough to help me purchase my Suzuki GSXR, with minimum fuss & smooth comms. Even arranged transport from Derby to Portsmouth without hesitation & all at great value. I highly recommend Derby Trade Cars, Andrew especially but the rest of the team too, as they gave me a faultless service and were happy, quite literally, to go the extra mile. A very professional firm, friendly & patient at all times. Cheers all & best wishes for your continued success as a business!
Vic. D
As a Forensic & Security Consultant situated in Merseyside, I need a very reliable vehicle. Derby Trade Cars (DTC) have supplied me with 2 cars, my recent purchase was Land-Rover Discovery HSE. As usual I received excellent service and support in changing and purchasing my vehicles. I highly recommend DTC, for there reliable service, rapid response and for going the extra mile.
Alan T
4th time repeat customer.
This is the 4th time i've been back to them for a vehicle and as usual it was a quick and pleasant experience from very friendly and helpful group of people, nothing is too much trouble and being on first name terms it really is like dealing with family. Thanks again guys for a really easy experience.
John Kerr
Very good
Very friendly and helpful, it was a pleasure to buy a car from them
First class service thank you so much guys, what a car you sold me, thank you
Neil C
Fantastic!! extremely dilligent workforce
Just purchased an RS4 of these guys and I couldn't be happier with the service, from start to finish it was first class. I was unfortunate enough to experience a breakdown an hour into my journey away from the garage but this is the point where I was really impressed. Andrew Simon and Tom I thank you all for your dilligent efforts to have me back in the road in 24 hours. There's not enough room to go into the detail I'd like in here but basically Andrew spent his day off taking my car to Audi and running round Derby for spare parts, as were the other chaps by means of phone calls etc. At any point a used car can experience electrical problems, it's how people deal with it and really really impressed with these guys, second to none. The very first thing offered was a full refund I may add but I fully understand issues can occur anytime. This issue would not have come up in any checks. Guys you should be proud of the business you run there, very few about as good as you. Cheers NC
Mr M N Parker
Excellent, professional service. Car exactly as advertised and the aftersales exceeded expectations. It makes a change to find an honest car dealer. I thoroughly recommend Derby Trade Cars and will use them in the future
Mr Owen
Found the Jag XF on Autodrader and contacted Andrew who was very helpful and informative and also arranged finance very quickly indeed. The car was exactly as advertised on Auto Trader, an important fact as I had a long drive from North Wales to view. Many thanks car is awesome.
Mark P -
A refreshingly honest car dealer.
A refreshingly honest car dealer. The car was as exactly as described and the sales and aftersales experience was refreshingly straightforward. I thoroughly recommend Derby Trade Cars and will use them the next time I change my car.
Steve Cardie (Company Director)
We purchased a Range Rover Vogue from DTC. The experience from first telephone conversation to purchase was an absolute pleasure. Andrew & the team were professional, answered all questions with knowledge & honesty and therefore gave us every confidence to purchase. We will definitely be returning to DTC and will recommend to family, friends & colleagues. Steve Cardie (Company Director)
Peter Wylie
Just bought my Nissan Cube and thrilled to bits. Very helpful and trusting experience. Thanks guys.
Philip Laver - Volvo XC60
Your service was excellent in every way. The Salesman, Andrew gave us all the relevant information - so necessary since we live 200 miles away. He prepared us well with a full accurate description over the phone and when we arrived to inspect the vehicle found that his description matched 100% what he had told us verbally. He took us through the sale stage by stage and was so efficient. I cannot speak too highly of the treatment we received. An excellent service and a first class salesman in Andrew.
Mr Roe
This is my third car I've purchased of Derby Trade Cars. Andrew has helped me all the time and very grateful for all he has done and all the team too. I like that they treat everyone the same. Always offer a drink, let you look around the car in peace and if there's anything you need just ask. The service the offer is perfect! Would really recommend anyone to go a buy a car from them. Thanks once again
Paul S - Excellent service with a smile

First class , friendly service . Completely hassle free and very professional. They did exactly what they said they would do. I have recommended Derby Trade Cars to a number of friends and colleagues. I will certainly go back to Derby Trade Cars as my first port of call.
Dean - Derby
Really good experience buying a car. This is another car I've purchased from Derby trade cars. Really help full go that extra mile for you. If I had loads of money I would be buying there more expensive range. Andrew has helped me every time. I would recommend anyone to buy a car from them
Russell K Audi A5
Brought a Audi A5 tdi coupe quattro,2014 the car is spot on it was all round pleasant sale.One of the sale guys opened up earlier so I could pick my car up & get to work & yes I would recommend them.
Adam BOJARSKI
The only place for Your next car....!!
Without a doubt the team at Derby Trade Cars are the best used car dealers I have used in 20 years. I am a repeat customer which says a lot. Simon, Andrew and Tom are fantastic people not just car salesmen. They are genuine guys and will do everything to help you get the right car at the right price. They handpick their cars and all the cars are priced better than any other dealership. Massive savings over main dealer used cars like BMW Audi or VW. Their selection of cars suits every pocket from 5000 to 55000. I have part exchanged three cars with Simon already and he has looked after me. Gave me far more for my part ex's than any other dealer would. Looking forward to my next choice of car from Derby Trade Cars.
Vic Donaldson
I found the web-site to be really great, easy to use and you can get where you want with guidance. I purchased a car from Derby Trade Cars (DTC), because the sales staff were helpful, friendly, they knew their tech details on the product. There was no overselling, just an introduction to the range of products available, which came with a lot of advice.
I will and have already highly recommended DTC to several people, stating, "you've tried the rest now try the best" great staff and a great Company.
Steve T.
Thanks Andy for sorting finance, thanks Tom for sorting car and paperwork on Saturday even though technology let us down for a bit, you sorted it never travelled for a car, well worth the 2hr journey well pleased with me jaguar highly recommend Derby Trade Cars, thanks for your professional services thanks steve
Ousman Colley
I wish to take this great opportunity and time to thank all the wonderful staff of Derby Trade Cars especially Andrew with your professional and kindness for always being so helpful to the Customers. My CHRYSLER was broken while Andrew was on his holidays but Andrew didn't waste no time to offered me all the supports and help I needed to get my car fixed. I really want to thank you so much for your outstanding help as you are just one of a kind.
Mick & Debra Vry
My wife purchased an Evoque, the whole deal was done over the phone, including the value of my P/X, it was so easy to deal with Andy start to finish, great company to deal with. No pressure salesman, just good honest dealers, A visit to there forecourt it a must, top quality company and top people.
Bryan and Shirley Jefferies

Our visit to Derby Trade Cars was a most pleasant and friendly experience, we are not local and travelled 1 1/2 hours to Derby and were greeted immediately by Megan who welcomed us with coffee she was polite and courteous throughout on both of our visits, we were not pressured in any way and she dealt with all questions and queries we had. Collecting our new vehicle was also a pleasurable experience, we would certainly recommend anyone to make a visit as the range of vehicles and service is first class
David James
Dealing with Derby Trade Cars and Megan in particular was a delightful experience. I wasn't quite sure what to expect looking at the forecourt but the whole "Buy a Car" thing was handled professionally and friendly. Even though the car that I bought was surrounded by cars costing up to 5 times as much I was made to feel special and valued which I appreciated as this was the most expensive car I have ever bought.
Hywel Williams
Well presented Mercedes CLS. Polite and professional service (Tom and Megan). Would buy from you again.
P Marcuelo
Very happy with my purchase from Derby Trade Cars. I dealt with Megan who had a friendly and relaxed selling approach. They were helpful and professional. Everything was conducted swiftly and smoothly.
Stephen D

Relaxed with no pressure.
Derby Trade cars I found to be friendly,helpful with no pressure to buy. This was my first high powered sports car with higher mileage than I would like .However the car looked in excellent condition with a very good service history,which gave me the confidence to buy. I have had the car two months now, very happy with it. The Battery failed after one month which is about right for an eight year old car. But they was happy to replace it without charge. So thank you DTC. I might be back for an up grade in years to come?
Mr & Mrs Davenport - Derby

8 cars and counting!
I've bought 8 cars over the last few years from Derby Trade cars - that says it all!
Neil Bennett

Five Star
Very very helpful company. Great website that tells you all you need to know. All the vehicles are in pristine condition. Couldn't be more helpful Will definitely be giving these a call in 3 years time for an upgrade
Pam pryce
Derby Trade Car offer a positive, respectful, upfront and professional experience . Our sale representative manner and attitude was very impressive, they were very experience and knowledgable about their jobs
Sobreena

Excellent
The staff are helpful and friendly, i would recommend Derby Trade Cars to anyone their professional approach is outstanding.
Tom B

Fantastic simple and easy was a pleasure
Such a friendly helpful team at Derby trade cars I had a really great friendly guy called Andrew help buy my new Audi A6 it was a pleasure he sorted everything out quickly and thoroughly and just made the whole process easy 100% recommendation And Andrew your a great credit to the company
Alan T

Excellent experience in search of a car.
A great team of knowledgeable people who could not do enough to assist and help with any query put to them, with a fantastic selection of sports and prestige vehicles, a real MUST when searching for a used vehicle.
Wendy And Stephen S

Excellent customer experience
Firstly my husband spoke to Andrew over the phone who was very helpful and knowledgeable . Drove down early next day and I'm rush hour in Derby a place we don't know and got completely lost had to ring dealership and Simon directed us to their garage , once there we were treated with professionalism from Simon he answered all our questions and spent many hours making sure we were happy with every thing . They have a forecourt full of lovely prestige cars and 4 by 4s all AA approved and certified so you can be confident with your purchase , came away with exactly what we wanted give them a visit we appreciate going the extra mile .
Ousman C - Chrysler 300c


I'm very well satisfied with the service
I have received one of the most greatest service from Derby Trade and I am so so much delighted with every assistance and support being given to me by their wonderful staffs especially Andrew.Keep it up with your greatest services.
Mr P Hoyle - Derby
I recently have purchased an A6 black edition Audi from Derby trade cars, I was very impressed with the way the they conducted the business of selling me my car, Andrew, with whom I conducted business with, was extremely helpful, gave me very detailed instruction on the many extras in the car, it was done calmly and professional and at no point did I feel like I was under pressure to buy, the decision was entirely mine and felt confident in the product I was buying, although it may be a smaller firm the cars are of a very high standard. It's well worth a visit if your looking for that something special in your cars, thank you Derby Trade Cars